Answers to most common questions about products, orders, shipments, and payments.
In which Countrys is Anime Absolute delivering?

Germany, Austria, Switzerland, Andorra, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Czech Republic, Hungary, Vatican City, United Kingdom, Cyprus, Kosovo, Lithuania, Malta, Romania, Albania, Bosnia and Herzegovina, Liechtenstein, Macedonia, Moldova, Montenegro, Serbia, United States

How do I complete an order?

To complete your order at Anime Absolute, please follow the payment steps. After you have confirmed your shopping cart, choose a payment method and continue.

Can I change or cancel an order?

A confirmed order can no longer be changed, such as the size or color of an item. However, you can cancel an order.

Can you order by phone?

We currently do not accept telephone orders.

When will the order be shipped?

Your order will be processed and shipped within 2 business days from the confirmation date. Once your order has shipped, you will receive a confirmation email with a tracking number that you can use to check the shipping status online. For more detailed information on shipping and delivery of your order, please contact our customer support.

Is payment safe?

Your transaction and payment information is securely encrypted directly by our payment providers, following strict banking standards. Your credit card information is sent directly to the bank and can only be read or seen by your bank, not by Anime Absolute.

How much are the shipping costs?

The shipping costs vary depending on the country and the selected shipping method. Shipping and delivery times are specified during the ordering process.

Can the delivery address be changed later?

After your order has been dispatched, you can no longer change the delivery address. However, you can contact the transport service provider directly and make an alternative delivery arrangement.

Are there any additional costs?

The final price is calculated based on the laws and taxes of the delivery country. For more information on shipping and delivery terms, please contact our customer support.

Can I return my order?

After you have received the package, you have 14 days to write us an official email about a cancellation. It is very important that the cancellation period begins when you or your family members or neighbors have accepted the package.

What is the best way to wash clothes?

In order to maintain the maximum length of the product and the quality, we recommend turning the garment inside out and washing it at 30 degrees. In this way, Anime Absolute can ensure that the print art work is consistent in quality and longevity.

Are the products sustainably produced?

All our products are made in Turkey by our manufacturer in a sustainable way. In addition, our manufacturer has been awarded all ecological certificates, and a green footprint in retail is very important and is our top priority. In addition, our products are shipped in environmentally friendly packaging and no plastic is used.

How can I pay?

PayPal: If you would like to pay for your order via PayPal, you will be forwarded directly and asked to log in with your account or to register again. Once that's done, all you have to do is choose the payment method you want

Maestro: Paying with a Maestro card is safe and easy. Most people are not aware that you can also pay with a Maestro card in web shops. These online purchases are secured by 2-factor authentication. That means you simply confirm the online purchase via a mobile app.

Two-factor authentication is increasingly used in online payments. This is driven by the European Payment Services Directive 2 (PSD2). This law mandates strong customer authentication (SCA). It means transactions are authenticated with two or more of the following elements

Credit Card: We accept VISA, MasterCard & American Express payments. Our payment provider Stripe enables the payment process to be carried out conveniently and securely directly in our check-out process. Your credit card account will be debited upon completion of the order.

KLARNA purchase on account: Payment to Klarna is only made after receipt of the goods. Klarna will then email you the invoice directly. You have 14 days from the date of the invoice to pay them.

KLARNA installment purchase: With Klarna's financing service, you have the option of paying for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the other conditions specified at check-out.

KLARNA Sofortüberweisung: Pay for your purchase immediately after completing the order with your usual online banking data.

KLARNA direct debit: When shopping, select Pay immediately at the checkout. Then you can select "direct debit" as the payment method. Finally, you have to select your bank and log in there and that's it. Your account will be automatically debited a few days later.

KLARNA Pay now: No restriction is necessary for you here. You can select Klarna - Pay now at the checkout and then have to fill in your bank details. The money will then be transferred directly.

KLARNA Pay later: Payment to Klarna is only made after receipt of the goods. Klarna will then email you the invoice directly. You have 14 days from the date of the invoice to pay them.


  Payment by card number:

UnionPay cardholders can complete their payments by entering their card details (card number, PIN code) on the payment page. You will then receive a code via SMS to confirm your payment. Payment by QR code:

Like Alipay and WeChat Pay, UnionPay also offers QR code payments. UnionPay offers payment solutions suitable for purchases, transfers and withdrawals. To pay by QR code, the user can scan the merchant's code or the merchant can scan the user's code. the largest card network in China, is expanding every day and is now becoming one of the largest cardholders in the world.

Store Pay:

Shop Pay is a secure and fast payment method that merchants can integrate into their online store to provide customers with accelerated transactions. Users can store payment information in the app and save it on their device.

Apple Pay: How does it work with Apple Pay?

Add your loyalty card to the Wallet app. Display your customer card on the iPhone and hold your iPhone a few centimeters away from the card reader at the checkout in the store. Apple Pay will then switch to your default payment card so you can pay for your purchase

  Google Pay: Google Wallet is an app for smartphones that, among other things, allows you to make contactless payments with your smartphone in shops. This service was previously known as Google Pay, but this term was integrated by Google into Google Wallet in numerous countries over the course of 2022

My payment doesn't work:


Please make sure you have a stable internet connection. Your internet browser may also prevent you from sending payments. It could be that there is a problem with PayPal itself, you are welcome to try again laterThe transaction was rejected by your bank due to insufficient fundsYou have to confirm your identity with PayPal, for this you will usually be sent an SMS

Here you can go directly to PayPal


Credit card (VISA, MasterCard, American Express):

Please make sure that your credit card has not yet expired. When entering the data, make sure that your credit card limit has not been exceeded. Unfortunately, no other credit cards are currently accepted except VISA, Mastercard or American Express. Authorize the transaction with your bank. Register your prepaid credit card

If you have any further questions, contact your bank directly:



American Express


Payments on account are processed entirely by Klarna. Unfortunately, we have no influence on the rejection or approval of the purchase on account. Therefore, please contact Klarna if you have any questions:

Klarna Germany: 0221 669 501 10

What does oversize mean?

The term "oversize" comes from the English and means something like "oversize". Oversize fashion is all clothing that does not fit the body tightly or precisely, but is deliberately cut too big, too wide or too long.

The things turn out accordingly, if you really like it very big, we recommend you to order one size larger.